Terms & Conditions

Terms and Conditions

The Client agrees that any use of the Company’s services constitutes acceptance of these Terms and Conditions.

Unless it has been confirmed in writing by a director of Rubixclean Limied, the Terms and Conditions given here are to prevail over any other terms of business or conditions of purchase proposed by the Client.

QUOTATIONS AND MINIMUM CHARGES

The Company reserves the right to amend the initial quotation provided. Quotations are given as a guide

All cleaning orders are subject to a minimum call-out charge. Our minimum call-out charge can vary by location and day, examples of minimum charges are as follows -

Monday to Friday 9am to 5pm in a location outside the congestion charging zone £90.00 inc VAT

Monday to Friday 6pm to 8am in a location outside the congestion charging zone £110.00 inc VAT

Saturday in a location outside the congestion charging zone £110.00 inc VAT

Sunday in a location outside the congestion charging zone £150.00 inc VAT

Monday to Friday 9am to 5pm in a location inside the congestion charging zone £100.00 inc VAT

Monday to Friday 6pm to 8am in a location inside the congestion charging zone £120.00 inc VAT

Saturday in a location inside the congestion charging zone £120.00 inc VAT

Sunday in a location inside the congestion charging zone £160.00 inc VAT

The Company operatives are not able to collect keys from a third party's address. The client is required to make prior arrangements to ensure company have access to the property or worksite. Failure to provide access to the property or worksite is considered to be a cancelation without the required notice and will be subject to the equivalent minimum charge as stated above

PAYMENT

Payment is only accepted in the following forms:

Certain credit/debit cards - Visa or MasterCard issued by a UK bank

Bank Transfers in British pounds

Cash in British pounds - Scottish banknotes are not accepted without prior arrangement

Payment is due at the time of booking in the form of credit/debit card payment or bank transfer. RubixClean Limited reserves the right to cancel services without notice due to not

receiving the requested payment.

Any additional services carried out by the company, which were not requested or agreed at the time of booking will be payable on receipt of an email invoice, by credit/debit card payment using a mobile card reader or by cash payment.

All forms of payment are due immediately. No form of credit or delayed payment facility are offered.

Some commercial clients may be able to make payment on completion. Prior arrangement must be made for the client to pay via invoice on completion, please note that this facility is only offered to regular customers and is not normally available to first time customers.

All Clients should understand that any late payments may be subject to additional charges and any costs incurred in order to recover the outstanding payment. The initial late payment fee is £50 or 10% of the total invoiced cost, whichever is greater.

REFUNDS

Refunds will be issued only if the client has cancelled a cleaning visit more than the permitted period (48 hours) prior to the commencement of the work and where payment has been already taken by the Company.

DISCOUNTS AND PROMOTIONS

Any discount offered is not transferable and is only valid for the stated time and date on the original booking invoice

The Company reserve the right to cancel any discounts or promotions without giving notice or reason.

LIABILITY

The Company shall not be liable under any circumstances for any loss, damage, delay, additional costs or compensation charge suffered or incurred by the Client arising from or any way connected with a late arrival of a technician at the Client’s address.

The Company reserves the right to be deemed not responsible for incomplete cleaning due to lack of running water or power

The Company reserves the right to be deemed not responsible for incomplete cleaning due to safety concerns at the property or workplace.

Please be aware that we use a steam cleaning method for the majority of our services. Steam can set off smoke and C02 alarms. If you have any alarm system that automatically calls the emergency services, this system must be disabled prior to our arrival. Any costs incurred as a result of alarm activations will not be paid by the Company

The Company cannot be held liable for cellulosic browning which is caused by age deteriorating carpets, rugs, fabrics and upholstery.

Any household items or furniture moved by our technicians is at the client’s risk and the company does not accept any liability for any loss or damages.

All personal items are to be removed by the Client prior to the arrival of the Company technicians

COMPLAINTS

We request that Clients do not wait until the job is complete before raising concerns.

All Client complaints about the Company’s services must be received by email to info@rubixclean.com

CANCELLATION

RubixClean will always do its best to accommodate changes but we cannot guarantee that we will be available for any other requested times or dates.

A cancellation fee for the cancellation or rescheduling of a booked visit where less than 48 working hours’ notice (working days Monday to Friday) is given.

The cancellation/lockout fee is equivalent to the minimum charge fee at the scheduled time and location of the booking

The same fee will apply if the technician is unable to gain access to the Client’s home or place of business or the operative is unable to carry out the service due to a safety concern such as a dangerous worksite or a home/office that has unsafe electrics

FREE RECLEAN POLICY

The Company is not responsible for the permanent removal of any stains. All reasonable efforts will be made by the technician to remove stains, but the Client must accept the in certain circumstances it isn’t possible to remove all stains or spills. The Company’s free reclean policy does not include the application of stain removing chemicals or treatments.

The Client must be present at the time of cleaning to request the area to be cleaned again for free, The Company’s free reclean policy does not include multiple visits. If the Client is not present at the time of the appointment, then the Client should make alternative arrangements for someone else to be present and available to inspect the works on completion

The Company reserves the right to refuse to clean any item again due to concerns of damage caused by excessive cleaning.

Any problems or reports of damage must be reported within 24hrs. No responsibility will be accepted if the customer does not report the problem within 24hrs.


The customer must allow the company to reattend the property to inspect the reported problem within a further 48hrs from the time of making the complaint.


No responsibility will be accepted for damage where the customer attempts to resolve the issue themselves.


Please report any problems directly to the following email address and by telephone to:
Info@rubixclean.com
0800 2940286

The Company reserves the right to make amends to any part of these terms and conditions without prior notice.